Refund Policy

• Tickets are generally non-refundable and non-exchangeable. Due to the nature of event tickets (limited capacity, time-sensitive), most sales are final once the purchase is completed.
• Refunds are only available in specific circumstances outlined below or as required by applicable law.
• Service fees, convenience fees, delivery fees, and processing charges are typically non-refundable, even if a refund is issued for the ticket face value.
• Ticket95 does not issue refunds directly unless we are the primary seller or as explicitly stated. Refunds are usually handled by the Event Organizer or Seller.

Refunds may be considered in the following situations:

Event Cancellation

If the Event Organizer officially cancels an event before it occurs, Ticket95 will facilitate refunds where possible. You will typically receive a full refund of the ticket face value (excluding non-refundable fees) to the original payment method. Processing time may take 7–30 business days depending on the payment provider.

Event Postponement or Date Change

• If the event is postponed to a new date and you cannot attend, you may be eligible for a refund if requested within the timeframe specified by the Organizer (often 30 days from the announcement).
• If no new date is announced within a reasonable period, it may be treated as a cancellation.

Material Change to Event

Significant changes (for example, venue change to a substantially different location, major artist lineup change) may qualify for a refund at the Organizer’s discretion. Minor changes (for example, opening act, weather-related adjustments) do not qualify.

Buyer-Initiated Cancellations

• Generally not eligible for refunds (“buyer’s remorse,” change of plans, scheduling conflicts, travel issues, etc.).
• Exceptions may apply for purchases made within a short window (for example, 24–48 hours) if explicitly offered during checkout for specific events.

Health, Safety, or Force Majeure

Refunds or credits may be issued in cases of government-mandated closures, public health emergencies, natural disasters, or other uncontrollable events affecting the Event, subject to Organizer policies and local laws.

Unauthorized or Fraudulent Purchases

If a ticket was purchased fraudulently or without authorization, contact us immediately. We may cancel the ticket and issue a refund after investigation.

Seller / Secondary Market Tickets

Refunds for resale or secondary tickets depend on the individual Seller’s terms and our resale policies. Buyers should review Seller terms before purchase. Ticket95 may offer buyer protection in limited cases (for example, invalid or duplicate tickets).

• Log into your Ticket95 Account.
• Go to “My Tickets” or “Purchases.”
• Select the relevant order and follow the refund request prompts, or contact the Event Organizer directly if applicable.
• Provide supporting documentation (for example, cancellation notice or proof of material change).

Alternatively, email support@ticket95.com with your order number, event details, and reason for the request.

Deadline: Refund requests must generally be submitted within 30 days of the event date (or cancellation announcement), unless otherwise specified. Late requests may be denied.

• Approved refunds will be issued to the original payment method.
• Credit and debit card refunds typically process in 5–10 business days (up to 30 days depending on your bank).
• Digital wallets or other methods follow their respective timelines.
• Partial refunds may apply if only certain fees or portions are eligible.

Ticket95 reserves the right to refuse refunds in cases of suspected abuse, ticket misuse, violation of Terms of Service, or where prohibited by law.

• Service and convenience fees.
• Shipping or delivery fees for physical tickets (unless the ticket is invalid).
• Insurance or add-on products (subject to their own terms).
• Tickets used, scanned, or redeemed in any way.
• Donations or charitable components.

• Transferred tickets follow the original refund eligibility.
• For resale purchases, refer to the specific resale terms at the time of purchase.

This Policy does not limit any rights you may have under applicable consumer protection laws in your jurisdiction. For example:

• Residents of certain states or countries may have additional refund rights for purchases made within specific cooling-off periods.
• In the EU/UK, you may have statutory rights for certain digital services.

If you believe you are entitled to a refund under local law, contact us with relevant details.

Event Organizers retain the right to make changes to their events. Ticket95 is not liable for Organizer decisions regarding refunds or event modifications. We encourage you to review the Event Organizer’s specific policies (often linked on the event page) before purchasing.

For refund inquiries:

• Email: support@ticket95.com

Include your order number, full name, and event details in all communications. We aim to respond to refund requests within 48–72 hours, but resolution times vary based on Organizer involvement.