Accessibility Statement

We aim to make Ticket95 accessible to all users, regardless of ability or the technology they use. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA (or the latest published version of WCAG that is widely adopted). We also strive to meet applicable legal requirements in the jurisdictions where we operate, including the Americans with Disabilities Act (ADA), the Equality Act 2010 (UK), the European Accessibility Act, and other relevant national and regional accessibility laws.

The Site is partially conformant with WCAG 2.2 Level AA.

“Partially conformant” means that some parts of the content do not fully meet the accessibility standard. We are actively working to address known issues and improve overall conformance.

We regularly test key user journeys, including:

• Searching and browsing events (sports, movies, concerts, theatre)
• Viewing event details, seating maps, and ticket options
• Adding tickets to the basket / cart
• Account creation, login, and account management
• Checkout and payment flows
• Order confirmation and ticket delivery / download pages
• Contact and support pages

We have implemented (or are continually improving) the following features:

• Semantic HTML and proper heading structure so screen readers can navigate content logically
• Keyboard accessibility for all primary interactive elements (search, filters, ticket selection, forms, buttons, and navigation)
• Visible focus indicators so keyboard users can see which element is currently selected
• Alternative text for meaningful images, icons, and event artwork (decorative images are marked appropriately)
• Sufficient colour contrast for text and interactive elements against their backgrounds
• Resizable text that can be enlarged up to 200% without loss of content or functionality (in most browsers)
• Form labels and error identification that are clear and associated with the correct fields
• ARIA landmarks, roles, and labels where needed to improve screen-reader support
• Skip-to-content links to allow users to bypass repeated navigation
• Responsive design that works across desktop, tablet, and mobile devices
• Support for browser and operating-system accessibility settings (high contrast, reduced motion, etc., where feasible)

While we work continuously to improve accessibility, some limitations currently exist:

• Certain third-party embedded content (payment providers, seating charts from venues, video trailers, social media widgets, or live chat tools) may not fully meet WCAG 2.2 AA.
• Complex interactive seating maps or dynamic ticket availability displays can present challenges for some screen-reader and keyboard users.
• Some older event pages or archived content may not yet have been fully updated.
• PDF tickets or downloadable documents may not always be fully accessible; we are working toward providing accessible alternatives where possible.
• Occasional issues with colour contrast or focus order may appear after content updates; these are prioritised for remediation.

We document known issues and track them for resolution as part of our ongoing accessibility programme.

The Site is designed to be compatible with:

• Recent versions of major browsers (Chrome, Firefox, Safari, Edge)
• Common assistive technologies, including screen readers (JAWS, NVDA, VoiceOver, TalkBack), screen magnifiers, and voice-control software
• Keyboard-only navigation
• Mobile accessibility features on iOS and Android

We test with a combination of automated tools, manual keyboard testing, and assistive-technology testing. Full compatibility cannot be guaranteed with every assistive technology or browser version, especially older ones.

Accessibility of Ticket95 relies on the following technologies to work:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

We assess the accessibility of Ticket95 through a combination of:

• Automated accessibility scanning tools
• Manual keyboard and screen-reader testing
• Periodic expert reviews
• User feedback
• Continuous monitoring of key user journeys (search → event page → basket → checkout)

We welcome your feedback on the accessibility of Ticket95. If you encounter any barriers, have difficulty using any part of the Site, or need information in an alternative format, please let us know:

• Email: accessibility@ticket95.com (or the address listed on our Contact page)
• Subject line suggestion: Accessibility Feedback – [brief description]

When contacting us, please include:

• The web page or feature you were trying to use
• A description of the problem
• The assistive technology (if any) and browser/device you were using
• Your preferred method of contact

We aim to respond to accessibility feedback within 5–10 business days and will work with you to find a suitable solution.

If you are not satisfied with our response, you may also have the right to contact the relevant equality or disability rights body in your country.

Accessibility is an ongoing effort. We:

• Include accessibility considerations in new feature design and development
• Provide training and resources to our product, design, and engineering teams
• Prioritise remediation of reported issues based on severity and user impact
• Review and update this Accessibility Statement as our Site and practices evolve

If you believe you have experienced discrimination related to accessibility and are not satisfied with our response, you may escalate the matter to the appropriate enforcement body in your jurisdiction (for example, the Equality and Human Rights Commission in the UK, or the relevant authority under the ADA or European Accessibility Act).