Privacy Policy

We collect information you provide directly, automatically, and from third parties.

Information You Provide

• Account details: Name, email address, phone number, username, password, date of birth, and profile information.
• Transaction information: Payment details (processed by third-party providers), billing and shipping addresses, purchase history, and Ticket information.
• Event-related data: Preferences, saved searches, reviews, ratings, and communications with Sellers or Organizers.
• Content you submit: Event listings, photos, videos, messages, support inquiries, and survey responses.
• Identity verification: Government-issued ID or other documents if required for compliance (for example, age-restricted Events or anti-fraud measures).

Automatically Collected Information

• Device and usage data: IP address, browser type, operating system, device identifiers, access times, pages viewed, and clickstream data.
• Cookies and similar technologies: See the “Cookies and Tracking” section below.
• Location information: Approximate location derived from IP address or precise location if you enable it (for example, for nearby Events).

Information from Third Parties

• Event Organizers, Sellers, payment processors, identity verification services, analytics providers, advertising partners, and social media platforms (if you connect accounts).
• Publicly available data or data from business partners.

We use your information for the following purposes:

• To provide, operate, maintain, and improve the Services, including processing transactions and delivering Tickets.
• To create and manage your Account and authenticate you.
• To communicate with you: send confirmations, receipts, updates, marketing messages (with your consent where required), and respond to inquiries.
• To personalize your experience: recommend Events, tailor content, and show relevant advertisements.
• For security and fraud prevention: verify identity, detect suspicious activity, and enforce our Terms.
• For compliance: meet legal obligations, respond to subpoenas, court orders, or regulatory requests.
• For analytics and research: understand usage patterns, improve features, and conduct internal business analysis.
• To facilitate transfers or resales where permitted.
• For other purposes with your consent or as permitted by law.

We may share your information in these circumstances:

• With Service Providers: Payment processors, hosting providers, email services, analytics companies, customer support tools, and marketing platforms that process data on our behalf under contractual obligations.
• With Event Organizers and Sellers: Necessary information to fulfill Ticket purchases, manage Events, or handle disputes and refunds.
• For Legal Reasons: When required by law, to protect our rights, safety, or property, or in response to legal process.
• Business Transfers: In mergers, acquisitions, or asset sales, your information may be transferred as part of the transaction.
• With Your Consent: Or at your direction, such as when you publicly post reviews or connect to social media.
• Aggregated or Anonymized Data: In non-identifiable form for analytics or advertising.

We do not sell your personal information for monetary compensation in the traditional sense. However, we may share data with advertising partners for targeted advertising (subject to your choices).

We use cookies, pixels, web beacons, and similar technologies to:

• Authenticate users and remember preferences.
• Analyze usage and improve performance.
• Deliver personalized ads on and off our Site.

You can manage cookie preferences through your browser settings. We also honor “Do Not Track” signals where feasible. For more details, see our Cookie Policy.

Third-Party Analytics and Advertising

• Google Analytics, Meta Pixels, or similar services help us understand traffic and user behavior.
• Advertising partners may collect data for interest-based advertising.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information (for example, encryption for transmissions and access controls). However, no security system is infallible. You are responsible for keeping your Account credentials secure.

We retain your information for as long as necessary to fulfill the purposes outlined, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize it.

Depending on your location, you may have rights regarding your personal data:

• Access, correction, deletion, or portability of your data.
• Opt-out of marketing communications (unsubscribe link in emails).
• Limit processing or object to certain uses.
• Withdraw consent where applicable.

California Residents (CCPA/CPRA)

You have additional rights including the right to know, delete, and opt-out of “sales” of personal information. We do not sell personal information but allow sharing for targeted advertising. Submit requests via privacy@ticket95.com.

EU/UK/EEA Residents (GDPR)

You have rights to access, rectify, erase, restrict processing, data portability, and object. Contact our Data Protection Officer if designated.

Other Jurisdictions

Similar rights may apply under local laws.

To exercise rights, email privacy@ticket95.com or use our privacy request form. We will respond within applicable timeframes and may verify your identity.

The Services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children without verifiable parental consent. If we learn we have collected such data, we will delete it.

Parents and guardians: contact us if you believe your child has provided information.

Ticket95 is based in the United States. Your data may be transferred to and processed in countries outside your jurisdiction, which may have different data protection standards. We use appropriate safeguards (for example, Standard Contractual Clauses) for such transfers.

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.

We may update this Policy periodically. We will notify you of material changes by posting the updated Policy with a new “Last Updated” date, emailing you, or through other prominent notice. Continued use after changes constitutes acceptance.

For questions, concerns, or to exercise your rights:

• Email: privacy@ticket95.com
• Mail: Ticket95 Inc., Attn: Privacy Officer — please contact us for mailing address details.

We will endeavor to address your concerns promptly.